Our response to Haptik’s post

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Earlier today, CEO of Haptik, Aakrit Vaish posted this – https://www.linkedin.com/pulse/thank-you-akosha-now-can-we-please-get-our-3-lakh-aakrit-vaish

Here’s our response.

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Dear Aakrit

To say that we created our app to ape you is a leap of imagination and faith.

We pioneered the model of a single destination for consumers to connect with any large business starting in 2010. We copied no one in the world. Our 240+ Akosha employees have worked passionately to get here and more than 150 large enterprises use our enterprise product every day.

We handle 3,20,000+ customer inquiries every month over web, and telephone and we’re growing rapidly. It didn’t take genius to figure out that our customers wanted us to go mobile – and the chat application was just a logical progression for us.

In the real world, companies create features and products because customers ask for it and not to ape each other. And this isn’t an overnight exercise – we openly blogged about how we built our technology backend as well (http://engineering.helpchat.in/2015/02/how-we-did-it-scalable-and-reliable-near-real-time-messaging/).

Now that we’ve had our 15 seconds of (unnecessary) fame, I’m going back to building Akosha and focussing on our customers.

Cheers

Ankur

 

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